What TTS Clients Say About Us
In a sea of mediocre sales trainers and people who rely on extra-white teeth, good hair and lots of spunk to make up for a decided lack of substance, Tracy Lux stands out as a trainer with whom spending time is of real value to any salesperson or marketer truly seeking to hone his or her skills. She foregoes the fancy bells and whistles and computer wizardry and, instead, packs into your time together as many valuable tips and suggestions gleaned from her own successful career as a renowned marketing professional as she can. This means you can take the material she provides during training and instead of relegating it straight to the circular file (where, let’s face it, some of our erstwhile “training materials” do eventually end up), they become practical reference tools at your desk.
Even better is that while Tracy is imparting extremely useful information, she does it in an entertaining enough manner to keep a roomful of salespeople with Blackberries set to vibrate, many of whose palms physically itch to start dialing, awake and engaged. In summation: she’s sharp, she knows what she’s talking about so she’s more than credible, and one actually leaves her presence feeling better prepared to pick up a phone and implement what she advises in a real-world environment.
I’ve had the good fortune to be in training with Tracy several times at different senior communities, and I’ve never felt that a minute of time with her was wasted. As a graduate of many big name training programs so boring they were like watching paint dry, this is saying a lot. I hope she retires from our industry… the day after I do!
Marnie Wrenn
Sales Director, Training Participant
Daystar Retirement Village
Seattle, WA
You have inspired me! Thanks again for all the insight. I have to tell you that I toured a family yesterday and implemented lots of tools you gave me. Used the "What is going on in your life right now. . .?" I love that!
I called today to follow up, gave them an option of two days and times next week for a home visit with myself and the realtor. Booked the home visit appointment for next Friday at 2 p.m.!!!
Also had another tour last night, invited her to the cookout today. She called first thing this morning wanting to come but her friend couldn't drive her. So, I am picking her up from her hotel to come to the Fourth of July cookout. Event selling!!!
I am changing my title from Property Manager to Princess of Relentless!!!
Ruth
Property Manager
Schuyler Commons
Utica, NY
Tracy Lux's knowledge, experience and in depth understanding of the critical elements of the marketing and sales process to be successful in senior housing is second to none. Her "hands on" training process is a very effective tool in significantly enhancing your sales team's ability to increase traffic and close sales.
Brian Poggi
Former Chief Marketing Officer
Aegis Assisted Living
Seattle, WA
You are a marvelous coach and trainer. You have a gift of giving back to individuals exactly what they need to take charge of their life and be empowered.
Because of Tracy's constant quest for innovative approaches to sales and marketing, she delivers the most creative and informative presentations for our industry. Her community outreach and networking presentation is no exception. Our marketing directors were given tools they could implement at no additional cost to their communities. Tracy sparks the energy and enthusiasm of every participant--she received rave reviews and has already been invited back!
Polly Miller
Chief Marketing Officer
Integral Senior Living
Carlsbad, CA
Our occupancy was at low of 82%, fluctuating only slightly over a five-month period. When my staff attended your seminar in Chicago last spring, they came back very excited about the new ideas you shared with them, and they immediately started to implement those ideas. Within a matter of three months, our occupancy skyrocketed to 95% and has held steady there throughout the rest of this year and is projected to be 98% very shortly. I truly credit your marketing expertise and your training program for this miraculous change in our occupancy. To be truthful, it seems we only have to get the traffic in the door now as our two marketing staff then sell probably 95% of the prospects they tour! It has been exciting to watch their skills and confidence unfold after that Chicago seminar!